Return Policy

 

At Unika Products, we strive to provide our customers with the highest quality products. We understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction.

If you wish to initiate a return, please contact your dedicated customer service representative within 14 days of receiving your order. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.

Return eligibility

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Our team will provide you with specific instructions based on the nature of the product.

Reverse logistics

For the convenience of our customers, we will coordinate the reverse logistics process for your return. Our team will provide you with detailed instructions on how to package and ship the product back to us, plus contact information for our chosen carrier. Please ensure that the product is securely packed to prevent any damage during transit.

Refund processing

Upon receiving and inspecting the returned product, we will process your refund within 2 business days. Refunds will be issued to the original payment method used for the purchase. If you prefer an exchange, we will assist you in selecting an alternative product that meets your needs.

Damaged or defective products

If you receive a damaged or defective product, please contact our team immediately. We will arrange for a replacement or refund, depending on your preference.