Refund policy

We want you to love your purchase! If you're not completely satisfied, you may return eligible items within 14 days of delivery for a refund or exchange.

To be eligible for a return:

• Items must be unused, in original packaging, and in the same condition you received them.

• Proof of purchase is required.

Please note:

• Sale items are final and cannot be returned.

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

To start a return, please contact us at unika@beautycraft.co.nz with your order number and reason for return. We’ll guide you through the process.